Refund policy

Due to the nature of alcoholic products, we are unable to accept returns or exchanges for change of mind.

However, if your order arrives damaged, faulty, or incorrect, please contact us and we’ll make it right.

Damaged Goods

If your parcel arrives damaged:

Please notify us within 48 hours of delivery

Email us with:

  • Your order number
  • A brief description of the issue
  • Clear photos of the damaged product and packaging

Once assessed and approved, we will:

Provide a free return shipping label with tracking (re-printable)

Arrange a replacement or refund at no additional cost to you

Faulty or Incorrect Items

If you receive a faulty product or the incorrect item, please contact us as soon as possible. Once confirmed:

We will cover all return shipping costs

A tracked, re-printable return label will be supplied

A replacement or refund will be issued promptly

Return Shipping Costs

Return shipping is free for damaged, faulty, or incorrect products

Return labels are supplied by us and include tracking

Customers are responsible for return shipping costs if the issue is not confirmed as a fault or damage

Pre-Order Shipping & Refunds

By placing a pre-order, you acknowledge and accept the estimated delivery timeframe. Once your pre-order has been processed and shipped, it is considered fulfilled and is no longer eligible for a refund due to dissatisfaction with the delivery timing.

Refunds will not be issued if you are unhappy with the delivery date after the order has already been dispatched.

This does not affect your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where applicable.

Important Notes

Products must be unopened and in their original condition unless damage occurred in transit.

We reserve the right to refuse a refund or replacement if damage occurred after delivery or due to improper handling.

Original shipping fees are non-refundable unless required under the Consumer Guarantees Act.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (New Zealand).